Frequently Asked Questions

Frequently Asked Questions

If you do not wish to register for a BIU account, you can select “Checkout as Guest” at the end of your checkout process. You will still need to enter your shipping address and payment details to complete the purchase.

Please note that:
You won’t be able to trace your purchase history if you checkout as guest.

After logging into your account, the status of your checkout history can be found under Order History. Once you have placed your order, you will receive an email confirmation. An additional email will be sent to notify you that your order has shipped with a tracking number (article tracking number) to trace your order.

All orders are sent via Singapore delivery couriers.

Free shipping for orders S$100 and above.

Orders under S$100: A flat delivery fee of S$5 will be charged.

Orders within Singapore should expect to receive their orders within 3 to 5 working days upon payment verification depending on the volume of orders received. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Biu system for your order. It’s fast, easy & secure.

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal. By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

We take such matters very seriously and will look into individual cases thoroughly.

Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at

2. In the event of lost mail, we will try to locate the delivery team in Singpost and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

3. In cases where the tracking information shows that your package has been delivered but you haven't received it, we recommend taking the following steps:

Check with household members or neighbors to see if they accepted the delivery on your behalf.

Verify the shipping address provided during checkout to ensure accuracy.

Contact the shipping carrier to request additional information about the delivery, such as the delivery location or proof of delivery.

If the package cannot be located after these steps, please contact our customer service team for further assistance.

In the case where there is photo proof of delivery and the parcel goes missing from your door step, BIU will not assume liability for any loss of the parcel. We seek your kind understanding and to always ensure that there is a safe place to leave your items.

Sorry, refunds and exchanges are not available.

Returns & Exchange

If any item is defective and remains unworn, in brand-new condition, we offer a hassle-free return or exchange policy within 7 days of purchase.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.